Capacity & Performance Analyst L3

Job type:
6 months
Base 3
flag_no Belgium
project ID:

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Capacity & Performance Analyst L3


The candidate will work as Capacity Manager Expert in the Business and Service Domain.
At the start, his/her main activity will be to take the ownership of the volume forecast exercise. He/she will have to understand the current volume forecast process, the way the volumes are collected and spread over the various IT services. He/she will then have to find synergies with the data collection made in the other domains of the capacity management team, propose improvement and stream line the overall activity. This process covers all IT domains.
He/she will collaborate with the Cost Management team to help in getting the correct cost for the Customer; he/she will also collaborate with Service Management to understand the Business and services impacts.
Finally he/she will have to run the volume forecast exercise for next year and present the results to various Management bodies.

He/she will have to detail the entire process in clear and understandable documentation and share the knowledge with the other team members.
Later on, he/she will integrate in the Business and Service domain and participate to the other activities of this domain, ie demand management (very closely linked to the volume forecast activity), capacity and performance risk assessment over IT services, implementation of Business and Services indicators, ... He/she will contribute to the setup of a Business and Service Capacity Management strong service.

He/she will further participate to the projects he/she will be assigned to, for which there will be a need to monitor the Business/Service indicators and implement recurrent capacity follow up activities. He/she will participate to Capacity and Performance daily operations whenever requested.


  • You have a good knowledge of the Capacity Management Processes for IT domains.
  • You are able to understand what the key drivers are for IT cost recharge whatever the IT Domain is.
  • You have experience in IT cost recharge.
  • You are able to translate demand from Business, projects ... into forecast and associated cost impact.
  • You have experience (senior level) in dealing with IT Business and Service and associated capacity Management; you are able to analyse and correlate data and to produce adequate reports for the Management and the Customers.
  • You have good communication skills (written and spoken) and have a collaborative mindset.
  • You can work autonomously and have leadership skills; you are not afraid of taking ownership.
  • You are dynamic and take initiative; you are able to reverse engineer a process and understand the way it works and adapt it to the needs.
  • You are Continuous Improvement oriented and ready to propose and drive improvement ideas
  • You have a Business analyst mindset.
  • You have SQL language knowledge and have a good level of expertise in Excel. 

Business analyst profile can be an alternative to a capacity management profile to the following conditions:

  • you have overall IT knowledge (all domains) and understand capacity drivers.
  • you understand the capacity management process and forecasting.
  • you are ready to extend your knowledge and participate to the other capacity management activities of the team related to business, Services and demand management.