Customer Service Specialist

Fribourg  ‐ Onsite
This project has been archived and is not accepting more applications.
Browse open projects on our job board.

Description

Customer Service Specialist wanted for our Freiburg based client in the pharmaceutical sector.

Your experience/skills:
  • Further education in customer service or relevant working experience
  • Several years of experience within a customer service
  • Strong client focus and familiarity with order entry, ERP/CRM tools and all technology platforms that partners and customers interact with
  • Know how in creating and modifying KPI content that is consistent with standards
  • Languages: fluent English both written and spoken


Your tasks:
  • Entering and processing of customer orders in the system
  • Reviewing of all terms and conditions including price according to existing customer protocol with close follow up to ensure timely delivery
  • Providing service within agreed upon Service Level Agreements (SLA's) with various customers, both internal and externa
  • Generating and analysing regular and ad hoc reports for internal and external customers
  • Documenting policies and procedures based on expertise in specific job areas as well as customer protocols, best practices and workflow, including updating of internal work instructions and training materials


Start: ASAP
Duration: 09MM+
Location: Freiburg, Switzerland
Ref.Nr.: BH12487

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:
  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and much more
Start date
03/2018
From
RM Group
Published at
01.03.2018
Project ID:
1512847
Contract type
Freelance
To apply to this project you must log in.
Register