Description
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Contract
London
6 months
£150/day
Description:
To assist with all aspects of the complaints handling process in relation to complaints received by my clients Managing Agency Limited arising from insurance contracts entered into by Syndicate or any of its agents.
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Main Tasks
Complaints
To assist the Complaints Function in relation to the following tasks: -
1. To log all complaints upon receipt and identify the source of complaint.
2. To liaise with underwriting and claims functions to obtain information relating to circumstances of events giving cause to complaint
3. To review claims and underwriting files and form conclusions relating to resolution of complaints (including economic settlement as appropriate) and draft Stage 1 responses to policyholders and/or policyholder's representatives.
4. To liaise with Lloyd's Complaints Department and the Financial Ombudsman Service ('FOS') and respond to requests for additional information as appropriate.
5. To keep the progress of all responses to complaints under review to ensure that all deadlines for response are met.
6. Where complaints arise from third parties acting on behalf of my client to ensure that these are handled in accordance with internal claims handling procedures.
7. To provide appropriate feedback to underwriters/claims handlers on any relevant matters arising from the handling of complaints and where necessary input into the conduct risk framework.
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Core Competencies: Knowledge and Skill Level Required
Background
Previous relevant commercial experience of working in an insurance complaints handling environment dealing with household and motor business complaints.
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Technical Knowledge
Thorough understanding of insurance documentation including policywordings, proposal forms, statements of fact, claim forms and surveyors' reports etc.
Thorough understanding of insurance terminology.
Microsoft Outlook, Word etc.
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Personal Attributes
Well organised and methodical.
Ability to work with limited supervision.
Ability to prioritise tasks and meet deadlines.
Good written communication skills.
Ability to deal with difficult and vulnerable customers'
Ability to develop relationships across all functions and levels across the Group.
Complaints Handling Officer - Complaints, Lloyds, Insurance, Policywordings & understanding of insurance terminology.
Contract
London
6 months
£150/day