Description
My Asset Management Client has an opening for an Interim Contact Centre Manager who will be responsible for the effective management of the contact centre.
You will have the following responsibilities:
- Setting and meeting performance targets, based on contract specific metrics, and own internal standards
- Planning and management of change
- Setting and implementing the strategic agenda for the contact centre, working closely with the Client Services Director.
- Identify build and expand the product offering of the contact centre.
- Develop in conjunction with the contract teams the company management process, through analysis of data and the onward transmission.
- Forecasting and analysing data against budget figures as directed.
- Collation of reports.
- Management of improvement programs.
Ideally you will have gained your experience in a financial services environment preferably in asset management or TPA operation.