Description
ConSol Partners' client is a leading bank looking for an Expert Support Analyst on a 6 month extendable contract in Luxembourg. Please see below for more information:
Job title: Expert Support Analyst
Location: Luxembourg
Length: 6 month extendable Contract (2 - 3 year Project)
Languages: English Fluent
Job Role:
- An Expert Support Analyst is primarily responsible for providing day-to-day functional support and functional analysis with the ability to trouble-shoot and resolve complex or transversal requests and to provide guidance and leadership for change initiatives.
- The Expert Support Analyst also provides training, coaching, advice and assistance to more junior members of the team in order to help build their own competencies and leads application usage optimisation initiatives for the business application.
- The Expert Support Analyst demonstrates expertise not only in the support role itself but also within the business area of the application being supported.
- In addition, the Advanced Support Analyst may be required to participate in providing day-to-day setup & parameterisation.
- When required during application release cycles, the Support Analyst is required to participate in PIV (Post Implementation Verification) and/or DR (Disaster Recovery) testing to ensure the application is fit for purpose at start of business in the APAC region.
Key Accountabilities:
- Provide day-to-day functional support to end-users - Process day-to-day setup requests in line with procedures Trouble-shoot issues and defects; find acceptable workarounds
- User guides creation/update
- High-level knowledge of IT technology and ITIL process is sufficient
- Service desk activities
- Incident management
- Strong client oriented mindset
- Tenacity and result oriented
If you are interested in the available position please send your updated CV to (see below) or contact.
Founded in 2008, ConSol Partners are one of the world's leading technology recruitment brands with headquarters in the City of London and international offices in Los Angeles & Boston. ConSol Partners provide permanent and contract recruitment solutions to FTSE & Fortune 500 companies, global brands and start-ups across the Internet supply chain of Communications, Cloud and Digital.