Description
For our client, a global leader in the pharma industry, we are looking for a
Supply Chain Coordinator (m/f)
Reference: -en
Start: asap
Duration: 9 MM
Place: in Fribourg
Branch: Herstellung von pharmazeutischen Spezialitäten und sonstigen pharmazeutischen Erzeugnissen
Your tasks:
- Serve as primary support for the other CSRs and handle special cases/tasks/issues/questions in relation with the daily order processing business
- Active participation in department projects, mainly system and process related for the Global Supply Chain
- Liaise between the various Alcon IT organizations and user groups like Global Supply Chain, Finance and Customer Service, Plants and Affiliates
- Provide efficient 1st level support to CSRs in relation to JDE or SAP issues: assist in solving daily issues that come up with the various sales order process; give advice on specific order handling; analyze and solve incorrect transactions/orders/invoices
- Trouble shooting in JDE or SAP related order processing problems (corrections, printing issues, inventory issues) of CSRs
- Handle EDI errors and error reports of the inbound (EDI Customer orders) and outbound process (EDI ASN/Invoice files to customers)
- Assist Finance department with sales update issues and failures; perform sales updates manually if required
- Support the JDE or SAP users in the Plants and RDC's (APL owned inventories) on daily issues with sales orders (wrong status; incorrect transactions; order that are stuck; manipulate orders in case there is data missing, change order status manually)
- Assist IT Business Analyst & Programmers with implementing new CS process, program enhancements, bug fixes
- Coordinate EDI-tests with affiliates & suppliers (process sales orders from A-Z including warehouse and Export steps
- Act as a key-user representative in the installation, upgrade and maintenance of the Business Application software J. D. Edwards or SAP
- Assist CS Support Group Leader in analyzing user requests; including new process set up in JDE or SAP
- Perform tests and write test scripts for new set-up and set-up changes in JDE system or SAP
- Order handling for assigned countries / flows from receipt of order till final invoicing in order to secure smooth order processing
- Complaint handling
- Contact point for customers, plants, suppliers, banks, Area Managers, forwarders
- Establish and modify Customer Protocols and Commission Agreements
Your qualifications
- Commercial apprenticeship or equivalent, preferably Bachelor in business administration with further education in Supply Chain and/or Business Engineering
- Established experience in Export Customer Service/order processing/trading operations, as well as experience in International customer service / export operations handling, business engineering project participation or management
- Experience in supporting and testing new business flows in the various APL, and 3PL systems
- Good understanding of APL information systems and the corresponding partners in the flows
- Strong users of Outlook, word, excel
- Experienced and advanced user in order processing in an ERP system (e.g. SAP, AS400, Oracle, …)
- Ability to deal and satisfy diverse set of internal and external stakeholders: customers, 3 PLs, manufacturers, DC’s APL/Global Distribution and Supply Chain, Finance , IT
- Fluent in English
Skills:
- Project assistant