Description
My client, a leading Financial Services company based in London are looking for a Case Handler with strong experience handling customer complaints relating to complex products.
The customer complaints you will be handling will be relating to the sale of Interest Rate Hedging products, Fixed Rate Loans, FX Derivatives and other complex lending products from within the Commercial Banking product portfolio.
If you possess an in-depth understanding of any of the previously mentioned lending products then this role could be a good fit for you.
Key Accountabilities:
- Reviewing correspondence such a letters, emails, telephone calls and documents contained on the Bank's file and in the customer's submissions.
- Working with traders, salespeople and the banks legal department to conduct a thorough investigation of each sale encompassed in the complaint.
- Presenting all information held on the file regarding a complaint case in a clear and concise manner.
- Preparing full and thorough Final Responses to disputes and complaints.
- Responding to subsequent customer queries.
- Drafting documents such as Settlement Agreements and offer letters.
- Reviewing technical banking documents.
Please note that the daily rate for this position is £225 however may increase to £250 after the probationary period.
If you think you are suitable for this role please apply within 48 hours.
Orgtel, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy