Description
Knowledge Management Expert (Dutch speaker)
I am urgently looking for a skilled Knowledge Management Expert to join my clients project in Amsterdam. This is a 6 months contract (potential extension) with a major international client.
Your work environment
Workplace Services is responsible worldwide for the IT workplaces of our employees. These services are provided by a number of suppliers.
This means that together with the suppliers we ensure that colleagues can work together wherever they are. Workplace Services supplies, among other things, the laptops and desktops, standard software such as Windows and Office, the network, communication tools and telephony. We also provide help if something is wrong with your workplace.
Your job
- Knowledge transfer/explanation to all users of the Knowledge Management application and underlying methodology
- Improvement of the Knowledge Management structure (taxanomy, tags etc.), and creation of new articles, updates of articles for the different target groups 'end users' and 'Service desk agents'
- Ensure optimization of the search by 'end users' and 'Service desk agents'
- Creating SQL Knowledge Management reports including work instructions
- Adoption of Self-Service articles by end users internationally
Who are you?
- communicative and socially skilled
- structured and knowledge of Agile/Scrum
- team player but also someone who gets to work himself
- substantive & functional knowledge of Knowledge Management applications;
- at least 5 years experience in the organization and implementation of Knowledge Management
- work experience in an international environment
- experience in ensuring the adoption of Self-Service by end users
If you are available, amend your latest CV today - Interviews soon!