Customer Treatment Manager - Halifax

North Yorkshire  ‐ Onsite
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Description

Business Analyst/Customer Treatment Manager

Halifax

£350 - £450 a day

3 - 6 months initially

Business analyst, customer treatment, customer proposition, customer products, customer rectifications, root cause analysis, stakeholder management, treatment, planning, PCA, Savings, negotiation, documentation, presentation to large groups, customer strategy, process design.
Our leading financial services client are looking for a number of Lead Business Analysts/Customer Treatment managers to work on a large scale, group wide customer rectifications programme.
The business are looking into mistakes made on charges/communications that have gone out to its customers over a period of time and correcting them.

The roles involve:

  • Identifying errors
  • Analysing the errors
  • Documenting the errors
  • Working closely with the product tams to correct the errors
  • Pass this through governance
  • Create proposition for the rectification

There will also be positions that analyse the current process and design strategy on new propositions to ensure errors are not made going forward.

The business are looking for candidates that come from the following background:

  • Financial services
  • Customer treatment programmes
  • Rectification/remediation programmes
  • Business Analysis
  • Degree qualified

The Candidates will need to possess the following skills:

  • Root Cause Analysis
  • Process design
  • Customer proposition development
  • Stakeholder management
  • High level programme presentations
  • Governance
  • Strong documentation skills
  • Attention to detail
  • Planning

These roles work within a group wide programme and offer the candidate significant exposure to senior individuals within the business. The candidate needs to be comfortable presenting and negotiating with senior stakeholders within the group. The customer is at the heart of the programme and the candidate will need to look from the customers eyes in the work in which they carry out.

Business analyst, customer treatment, customer proposition, customer products, customer rectifications, root cause analysis, stakeholder management, treatment, planning, PCA, Savings, negotiation, documentation, presentation to large groups, customer strategy, process design.

Start date
n.a
Duration
6 months +
(extension possible)
From
Investigo Change Solutions
Published at
04.04.2018
Project ID:
1531778
Contract type
Freelance
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