Service / Operations Manager

Description

Service / Operations Manager
Role:
We are looking for an Application Service Manager for TraMS (Transport and Trade Management
System) who will be on-site in Basel. In general ASM's in NX are expected to provide scientific support,
Problem management and operational oversight for an application. Specifically for TraMS in operational mode this will mean

Responsibilities:
- He / She are responsible to answer "How to" questions, Train users, help users exploit the product to solve new problems, support new processes or workflows
- Responsible to Identify recurring incidents, enable first-line-supporters (Service Desk, embedded supporters, super- users) to solve them
- Identify frequent requests, provide automated, self-service or first-line-supporter (including super-users) solutions
- Responsible for Incident that should be handled by first-line-supporter (including super-users) refer back to first-line (with guidance)
- Responsible Problem management and create problem ticket.
- Responsible to change request and create change request ticket

Requirements:
- Strong experience in ITSM.
- Experience in Systems analysis
- Experience with team tools such as Jira, Confluence & Jive
- Experience with reporting tools such as Spotfire
- Logistics and/or compliance systems experience.
- Experience in Problem and Change Management.

Nice to Have:
- Prior Area Sales Manager or Deputy Manager experience preferred.
- Strong technical skills in operational oversight.

Education: Bachelors or Master's Degree or Equivalent.

Languages:
- Fluent in English and German is nice to have.

Reference No.: 917341NC
Role: Service / Operations Manager
Industry: Pharma
Location: Basel und Region, Switzerland
Workload: 100%
Start Date: ASAP
Duration:

Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.Contact us for further information regarding our company, our positions or our attractive payroll-only-program: .

About us:

ITech Consult is a certified ISO 9001:2008 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialized in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.