Description
End User Service Coordinator/Project Manager - Brussels, Belgium - French and Dutch speaking
One of our Blue Chip Clients is urgently looking for an End User Service Coordinator/Project Manager.
Please find some details below:
Binnen IT Nuclear is het departement van de entiteit Nuclear Belgium' op zoek naar een End User Service Coordinator voor onder meer volgende projecten:
Workplace (laptops, desktops, tablets, hybrids, printers, MFP's, peripherals)
- Access Mgt (AD)
- Mobility and fixed telephony
- Unified communications (skype, mail, Visio conference)
- Specific telecom services (beepers)
- Helpdesk
- Proximity
- NUC off-the-shelf business applications (Acad, Eplan, Lims)
There are about 3.500 workstations/End Users.
De missie
- Management of the NUC EUS catalogue. Keep this catalogue aligned with NUC business end users' needs
- Implement, maintain and improve a clear, correct and efficient EUS reporting for the IT management and the business in order to facilitate the validation of the inventory, invoices, SLA's, by the business
- Management of the NUC off-the-shelf business applications: first and/or second line support, problem management, new releases, extensions, contract renewals,
- Assure end user adoption of new services, products, ... (Skype, new features in mail applications, End User Portal, encryption)
- Management of small changes in EUS
- Drive the IT Delivery teams (client's IT and other partners) in a cooperative mode, participating in the implementation of changes and projects
- Animate the EUS demand management community (ICT contacts/LBFA): inform about changes in the catalogue, new projects, status of ongoing projects, ask for assistance in the inventory/invoice validation process,
- Represent IT Nuclear in the EUS operational committees of the IT Delivery teams (client's IT and other partners) and the EUS operational committees of BU Benelux.
Minimum vereisten
- Master's degree or equivalent through experience
- Trilingual English-French-Dutch
- 5 to 8 years of experience in EUS/IT as a (project) manager preferably in Utilities/Energy/Nuclear
- Customer, End User and Result oriented
- Good communicator and facilitator
- Respond quickly to a changing context in a fast environment
- Structured approach
Periode: Start in April 2018 for 1 to 3 years.
Please send CV for full details and immediate interviews. We are a preferred supplier to the client.