Description
SC Cleared Senior Service Manager - Croydon - 12 Months - £500 per day - OUTSIDE IR35
SIAM, ITIL, Agile, Knowledge of ServiceNow - Please Note that Current SC Clearance or higher is ESSENTIAL
Our major Government client is embarking on the largest IT transformation programmes it has seen in years. As well as the delivery of new, increasingly digital based, services it is moving to a SIAM based operating model. This role is an opportunity for you to join and influence this transformation. There are several exciting Senior and Service Manager vacancies that are available immediately. If you have a strong background in IT service management, enjoy working in a fast pace environment, are proactive and adaptable, and would like to influence change in one of the largest government organisations then please send forward your details.
Key Tasks and Deliverables
- Ensure Customer receives the highest level of service from the Service Management Team and Managed Suppliers
- Act as the integrator and provide two way communication between customers and the IT Suppliers and represent the user estate on change, incidents etc.
- Identify, manage and escalate service risks in accordance with HO policy and process
- Drive Customer Satisfaction and Service Improvement Initiatives
- Display knowledge and ownership of financial reporting in relation to services
Experience Required
ESSENTIAL
- Strong technology based service management experience
- Demonstrable Relationship Management experience building and maintaining effective relationships
- Must have established, led and or supported service review regimes with suppliers (internal and external) and business stakeholders, to drive required quality service delivery against agreed service levels and outcomes
- Sound understanding of technology evidenced by insightful, knowledgeable and effective end to end service management of a range of complex, large and or disaggregated services.
DESIRABLE
- ITIL qualifications
- Experience working in a SIAM model
- Experience working in an Agile project delivery environment
- Experience supporting the design, agreement and implementation of the relevant Service Model standards and processes across a range of suppliers
- Knowledge of ServiceNow
Please send cv urgently as the role closes off to cv submissions on Thursday 18th April at 2.00pm