Description
Objectives and scope of service
My client is sourcing a profile for Privileged User Account Management (PUAM). Scope of services and deliverables are detailed below.
Objectives
Extend position of Regional Onboarding Lead responsible for analysis and on boarding of privileged users/accounts to CyberArk solution in the Middle Europe (ME) and Northern Europe regions.
Responsible for end user engagement, working in partnership with platform team management and privileged users to ensure an effective and transparent change to process.
Main tasks
- Build and manage the communication plans to promote the Privileged User Access Management service within Middle East and Northern Europe regions
- Initiate, document, agree, and deliver the PUAM process change throughout the organization.
- Own the creation of organizational and functional communication to users of the PUAM service across multiple media channels (Web, speaker forums, email, etc)
- Lead development of high quality content, viewed by executive as content development partner.
- Assist in the production of PUAM policy documents (IAM security awareness is key) Strong ability to influence at all levels and to collaborate cross-functionally and with various stakeholders
- Report to the global delivery manager with full awareness and understanding of all aspects of the project for their given region
- Engage with privileged access teams to capture and document use cases, special requirements, regional requirements etc.
- Build out the roll out plan, agree go live dates, and manage the overall onboarding process end to end.
- Produce documentation for use cases, process change, user journeys, business workflows etc
- Produce training material (using various media channels) and host and lead training sessions.
- Support the global Delivery Manager in creation of governance materials in a timely manner ensuring the project moves forward quickly.
- Host regular meetings with privileged user teams across the globe to communicate onboarding schedule, go live plan, post live follow up etc.
- Hold working group meetings, and participate in project committee meetings as and when required.
- Provide weekly updates to the Global Delivery Manager as well as reporting on onboarding KPI s, risks and issues etc
Skills required
Must have skills
- CyberArk expertise
- PUAM management
- Identity and Access Management (IAM)
- Technical and process documentation Business skills
- Cross collaboration and communication management
- Communication plan design and implementation
- Change management
- Microsoft Office (Word, Excel, PowerPoint)
Expected deliverables
- Documentation on use cases
- Roll out plan
- List of special requirements from privileged access teams
- List of regional requirements from privileged access teams
- Training material updates
- PUAM policy documents
- Communication materials
- Governance materials
- Agendas and Minute of Meeting
- Updates reports
- Activity reporting