Description
Seeking an IT trainer to be based in metro Atlanta to travel to in State satellite offices to train employees as defined below:
Responsibilities
- Adhere to the priorities, objectives, and guidance of Team Leader and IT management
- Participate in IT Projects to design and develop learning materials
- Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
- Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
- Proactively and effectively communicate with Team Leader and IT management
- Adhere to the priorities, objectives, and guidance of Team Leader and IT management
- Maintain, coordinate, and communicate training schedules with end users and stakeholders
- Solicit classroom enrollment and maintain class information/user registration within (Oracle) Learning Management System
- Collect and maintain training data to support department key performance indicators
- Make arrangements for external vendor provided training at training centers
- Conduct training courses, customer webinars, on-site customer training, and user group sessions
- Establish effective relationships throughout the organization, both within IT and across business units/customers/stakeholders to identify/address gaps in user training
- Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
- Remain knowledgeable about clients IT applications and business strategies as related to training materials and courses
- Assist technical managers, IT developers, and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
- Provide user training support with IT product launches and go-lives
- Travel to Georgia business locations (within State of Georgia) to conduct training
- Ability to maintain professionalism and order within the classroom to complete course objectives
- Ability to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities
- Ability to meet deadlines
- Training material software to be used includes, but is not limited to:
- Microsoft Office Professional
- Adobe Captivate
- Trivantis Lectora (including Camtasia)
- Training materials may include, but is not limited to:
- Quick Reference Guides
- Instructor Manuals
- User Manuals
- Videos
- Web Based Training
- Training content to be developed will include, but is not limited to:
- Client developed in-house software and systems - Training will be provided upon hire
- COTS applications implemented by Georgia DOT
- Microsoft Office
- SharePoint
- Oracle Business Intelligence (OBIEE)
- Cell phone/mobile applications
Required Qualifications
- Bachelor's degree in Training, Management, or Technical Communications, Engineering, MIS, IS, IT or other technical field.
- 6+ years advanced skills with Microsoft Office
- 4+ years of experience in the field of IT technical training and train-the-trainer training
- 4+ years of experience in developing role based end user training materials for IT applications/systems
- Strong leadership, problem solving, oral presentation, technical writing, planning, and adult-learning/workforce teaching skills
- Experience in course design and development
- Experience in developing training content (eg user manuals, handouts, slides, exercises, and web based training)
- Ability and flexibility to travel frequently within State of Georgia
- Strong commitment to providing superior customer service
- Excellent verbal and written communication skills
- Able to develop training content in collaborative team environment and work independently with minimal supervision to deliver training
- Hands-on, can-do attitude
- Able to maintain personal credit card for any expenses, client will not provide advance payment on expenses, but will reimburse authorized expenses
- Ability to maintain a valid driver's license and capable of driving/operating a car
- Must have a clean driving record
- Able to stand, stoop, kneel, lift, etc. to setup training centers and transport course materials
Preferred Qualifications
- Experience with developing content for workforce teaching and instruction
- 3+ years of experience with course delivery tools such as Captivate, Lectora, and Camtasia
- Experience in managing lists and library content in SharePoint
- Strong technical background in computers, transportation, or government
- Familiarity with ITIL or REMEDY
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