Description
SAP CRM Consultant - French Speaking. Brussels Area, Belgium. Start: 14th May Month+ Contract (likely long-term extensions). End-Client
Our end-client based in the area of Brussels, Belgium requires an SAP CRM Service Management Consultant for an initial 3 month contract with likely further long-term extensions.
Required Qualifications:
- Good functional knowledge of SAP CRM Service Management processes.
- Basic technical knowledge of SAP CRM Web UI (CRM 7.0).
- Already worked on implementation of Fiori applications for CRM (yet no development skills needed)
- Worked in an agile team
- Understanding of IT implementation methods & tools.
Languages:
- Must be fluent in both French & English
Main Duties and Responsibilities:
The SAP CRM Functional Consultant will be involved in the implementation and roll-out of SAP CRM solutions.
Deliver SAP CRM Service Management solutions (Interaction Center/Incident & Service Request Management) through change requests or projects. In both situations, end to end responsibility:
- Coordination/communication
- Design: analyze business requirements and provide adequate technical specifications
- Build: perform and document customizing, write technical specifications for developers
- Test in order to deliver right first time
- Implement and post go live support
Work as agent (last level of support) on CRM incidents
Work on experiments to make our current solutions more user friendly and mobile, mainly with Fiori
You will be required to be:
- Able to work in an agile team
- Proactively work on open tasks assigned to the team, take initiatives
- Awareness of the CRM solutions on the market (what are the key players, what is the SAP roadmap for CRM, what solutions are implemented in other companies, etc..)
Eursap is a specialist SAP Recruitment Agency, delivering SAP experts across 21 European countries (please visit our website for more details).