Description
Configuration Manager (100%) (m/f)
Reference: -en
Start: asap
Duration: 6 MM++
Main tasks:
- Drive the implementation and continuous improvement of the client's Configuration Management policies and standards, acting with a large degree of autonomy
- Ensure an ITIL best practice approach to delivering Configuration Management, ensure the CMDB facilitates the Change and Problem Management processes, and provide input into other Service Management processes and functions
- Develop and implement the Configuration Management Framework, policies and operating procedures and ensure compliance within the organization
- Champion the Configuration Management process, and provide training to IT staff members regarding their roles and responsibilities according to the Configuration Management Framework
- Develop strong relationships with key stakeholder functions such as Change Management, Release Management and Test Management
- Ensure that the ITSM tool (Service NOW) that contains the CMDB is correctly defined, documented, implemented and populated
- Manage and maintain the CMDB central libraries, tools, common codes and data, including identification, control, status reporting, verification and audit of Configuration Items (CIs)
- Define robust KPIs and Metrics for Configuration Management and establish a Configuration Management reporting dashboard, including creation of reports suitable for the respective management levels
- Liaise with third party vendors and contractors to ensure that Configuration Management processes are understood and correctly executed by all resources that hold a responsibility in this area
- Provide consultancy to other Service Management functions regarding ITIL processes, and contribute to other IT projects/initiatives, providing support and advice as required
Main qualifications
- Profound experience within IT Service Management, including profound experience in the design, implementation and/or management of Configuration Management Process and Systems
- Experience with design and implementation of other service management processes such as Change Management, Incident Management, Problem Management desirable
- Understanding of common Service and Process Management methodologies such as ITIL, Cobit
- Experience with Service Now or other ITSM tools, for example Remedy, HPSM
- Fluency in English, German is a plus
Main advantages:
- Extension of several months possible
About us:
IT professionals hold all the cards – if they are committed and have the right qualifications. Our customers in industry and the public sector are looking for motivated employees who like looking at the bigger picture and relish a challenge to fill IT positions on a project or permanent basis. We make sure that you, as an IT specialist, benefit from our many years of experience in IT recruitment and will find you the right role to suit your skills and interests – all completely free of charge to you. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.