Description
Configuration Manager - Brussels, Belgium
Languages:
ENGLISH only.
Skills and Experience:
- Apply skills as a seasoned, experienced professional with a full understanding of industry practices and established policies and procedures to perform trend analysis and guide strategy.
- Excellent interpersonal and communication skills; ability to form strong relationships within a Matrix organization.
- Good understanding of service management principles including management of configuration items (CIs), thinking in a service context, and defining outcomes-based delivery.
- Must be detail oriented, analytical, and demonstrate ability to work in ambiguous environment.
- Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
- Project management skills a plus.
- 5-6 years' experience in IT operations.
- ITIL v3 Foundation certification required.
Description of work:
- Take a lead role in analysing CMDB data to highlight anomalies and errors and to identify opportunities.
- Provide consulting services within the team in recommending corrective and preventive actions.
- Define CMDB data quality reports to ensure accurate and up to date information.
- Define process for, implement & perform configuration monitoring.
- Work with CI type owners to define remediation plans.
- Maintain CMDB Data Model.
Please send your CV to Navaid Faiz and call to discuss further.
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