Customer service Quality and Compliance Specialist

Job type:
on-site
Start:
06/2018
Duration:
n.a
Place:
Basel
Date:
05/10/2018
Country:
flag_no Switzerland
project ID:
1552625

Warning
This project is archived and not active any more.
You will find vacant projects in our project database.
Customer service Quality and Compliance Specialist wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:
  • Commercial diploma and 3+ years' of relevant experience in addition to further education in either export or international customer service
  • Background in a pharmaceutical or audit company and asset management is advantagegeous
  • Forensic auditing and reporting skills coupled with strong demonstrated written and presentation skills
  • Familiarity with SAP, CRMs, and Microsoft Office Suite as well as systems and general business operations
  • Ability to investigate, understand ethics, regulations and importance of quality and compliance along with an proactive, analytical mind-set, efficient and precise working style, who is focused on details
  • Languages: fluent English both written and spoken, French and German is a plus


Your tasks:
  • Ensuring compliance of process with internal procedures and policies along with creating new working documents and SOP
  • Updating the documentation when required and communicating to the teams if any changes occurred, including providing training on changes
  • Participating proactively in the process of quality management system as well as helping organisation meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
  • Supporting the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times
  • Liaising with various departments throughout the company as well as being a trusted advisor
  • Documenting policies and procedures coupled with documenting customer protocols, best practices and workflow, including updating of internal work instructions and training materials


Start: ASAP
Duration: 12MM+
Location: Basel, Switzerland
Ref.Nr.: BH12829

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:
  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and much more