Description
Customer service Quality and Compliance Specialist wanted for our Basel based client in the pharmaceutical sector.Your experience/skills:
- Commercial diploma and 3+ years' of relevant experience in addition to further education in either export or international customer service
- Background in a pharmaceutical or audit company and asset management is advantagegeous
- Forensic auditing and reporting skills coupled with strong demonstrated written and presentation skills
- Familiarity with SAP, CRMs, and Microsoft Office Suite as well as systems and general business operations
- Ability to investigate, understand ethics, regulations and importance of quality and compliance along with an proactive, analytical mind-set, efficient and precise working style, who is focused on details
- Languages: fluent English both written and spoken, French and German is a plus
Your tasks:
- Ensuring compliance of process with internal procedures and policies along with creating new working documents and SOP
- Updating the documentation when required and communicating to the teams if any changes occurred, including providing training on changes
- Participating proactively in the process of quality management system as well as helping organisation meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
- Supporting the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times
- Liaising with various departments throughout the company as well as being a trusted advisor
- Documenting policies and procedures coupled with documenting customer protocols, best practices and workflow, including updating of internal work instructions and training materials
Start: ASAP
Duration: 12MM+
Location: Basel, Switzerland
Ref.Nr.: BH12829
Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.
Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.
Going the extra mile…
New to Switzerland? In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more