Customer service Quality and Compliance Specialist

Job type:
flag_no Switzerland
project ID:

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Customer service Quality and Compliance Specialist wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:
  • Commercial diploma and 3+ years' of relevant experience in addition to further education in either export or international customer service
  • Background in a pharmaceutical or audit company and asset management is advantagegeous
  • Forensic auditing and reporting skills coupled with strong demonstrated written and presentation skills
  • Familiarity with SAP, CRMs, and Microsoft Office Suite as well as systems and general business operations
  • Ability to investigate, understand ethics, regulations and importance of quality and compliance along with an proactive, analytical mind-set, efficient and precise working style, who is focused on details
  • Languages: fluent English both written and spoken, French and German is a plus

Your tasks:
  • Ensuring compliance of process with internal procedures and policies along with creating new working documents and SOP
  • Updating the documentation when required and communicating to the teams if any changes occurred, including providing training on changes
  • Participating proactively in the process of quality management system as well as helping organisation meet audit requirements (Financial Controls - Audits internal and external ex.: ISO)
  • Supporting the progress and growth of the business by ensuring best practice is applied to all Customer Service functions including finding ways to improve the service at all times
  • Liaising with various departments throughout the company as well as being a trusted advisor
  • Documenting policies and procedures coupled with documenting customer protocols, best practices and workflow, including updating of internal work instructions and training materials

Start: ASAP
Duration: 12MM+
Location: Basel, Switzerland
Ref.Nr.: BH12829

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile…

New to Switzerland? In case of successful placement, we support you with:
  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and much more