Description
Customer Services, Complaint Handler, Financial services, Pensions, Investments
Customer Services/Complaint handler required to work with our financial services client to resolve complaints fairly, promptly and efficiently.
- Calls will be received over the phone, email and letters - The analyst will be required to communicate promptly, politely and professionally.
- Applicants will have experience dealing with difficult situations in a professional manner.
- Strong letter writing skills essential
- Any remediation and calculation skills are "nice to have".
- Experience of Pensions and/or investments products essential.
- Previous experience in a complaint handling role within a financial services organisation essential.
- Individual measures for output and quality are met
- Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood