Description
Job Spec:
* Own a deep functional knowledge of D365 financial system
* Interact closely with business in order to understand expectation and issues.
* Provide Incident analysis and resolution
* Manage and coordinate relationship with business (follow-up, etc)
* Provide Incident analysis and resolution
* Produce details business & system requirements (both functional and non-functional) document to be used by in the design process
* Provide estimates for new requirements
* Produce and records all methodology-related deliverables to ensure compliance with standards and meet audits requirements
* Provide consultation and recommendation for improvements, new solutions and problem management
* Liaise with vendors/editors to ensure appropriate resolution of issues raised by business user
* Ability to provide guidance to help with complex incidents, problems resolution
Main Accountabilities/Measured On:
* Business Satisfaction
* Incident resolution on time with expected quality
* Level of correct business requirements understanding
* Quality of solution analysis documents (understandable in order to initiate Design Phase and support the test planning process)
* Quality of audit outcomes
Main Tasks & Responsibilities:
* Incident management and End user support
* Use the high-level business requirements and produce detailed functional analysis describing the recommended solution/changes to existing solution(s)
* Facilitate the understanding of the business and functional requirements by the development teams to ensure proper implementation
* Guarantee all work is compliant with internal and external audit as well as financial legal requirements (eg statutory, reporting, tax etc)
Personal Attributes:
* Good interpersonal relation skills, effective communication
* Strong team player
* Experience with and sensitivity for different cultures
* Ability to work with various technologies/applications depending on business area
* Ability to manage a number of activities concurrently and to drive them to completion.
* Creative and analytic approach
* Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense
* Customer focus
Professional & Leadership Experience: (Previous experience in terms of time and complexity)
* Proven experience in the role of Financials solution specialist or business analyst in D365 for Operations
* Knowledge of GL, AM, PO, AP, AR, AP, Project Costing and Billing business processes is necessary
* Strong verbal and written English skills.
* Strong organisation and time management skills
* Ability to run internal or external workshops to small audiences
* Writing procedural documentation
Education & Training
* D365 for Operation Certification
* ITIL 3 certification
Minimum Requirements:
* Fluent English
* Ability to travel
Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.