SAP CRM IS-U Consultant

East Flanders Province  ‐ Onsite
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Description

SAP IS-U CRM Subject Matter Expert required in Belgium, English speaking project offering excellent rates.

Key deliverables;

  • Deliver a SAP ECC/ISU solution and CRM 7.0 for customer interactions and customer service solution with a B2C web portal
  • Design and build of the B2C web portal

Key skills required;

  • Experience in in business analysis in complex environments
  • Experience in SAP CRM implementation project in the following domains

CRM service request management

CRM Interaction Center (focus IS/U), shared service centers of ITSM

  • Experience in customer engagement through process externalization in an web portal
  • Strong analytical/conceptual way of thinking: focus on down to earth, fit for purpose solutions & able to conduct client-facing workshops and translate business requirements in solutions
  • Senior/Expert knowledge of SAP CRM (configuration in transactions & UI layer)

CRM service request management

CRM Interaction Center (focus IS/U), shared service centers of ITSM

  • Senior knowledge of SAP CRM Middleware principles

Additional beneficial skills;

  • Knowledge of CRM operational reporting
  • Knowledge ISU/SAP CS/PM
  • Technical knowledge of webportals (Webforms, authentication, navigation, HTML5, CSS, )
  • Technical knowledge (SAP CRM technical possibilities, SAP Cloud Portal, UI5/Fiori & Data)
Start date
ASAP
Duration
6 months +
(extension possible)
From
MRP Technology Ltd
Published at
05.06.2018
Project ID:
1565480
Contract type
Freelance
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