Description
Role: IT Service Coordinator/Lead
Location: Warsaw, Poland
Start Date: ASAD
My Client is currently looking for an IT Service Coordinator/Lead based in Poland, Warsaw.
- Fluent knowledge of Polish Language
- Very good knowledge of English language
- Excellent coordination, organizational and communication skills
- Experience in LifeSciences/Pharma or Healthcare IT sector will be a plus
- Prior experience with Java/.NET Development or Level 3 Support would be beneficial
- Proactive approach towards the managed area
- Planning and coordination of releases and maintenance activities, including communication with PaaS and customer
- Planning and coordination of enhancements implementation
- Risk Management
- Communication and Stakeholder Management
- Providing data to measure KPIs
- KPI achievements reporting
- Participation on regular and ad-hoc meetings with stakeholders
- Maintaining JIRA project (workflows, roles, fix versions, task types etc), maintaining HP SM workgroups (members, Bank Holidays calendars), making sure the Wiki is being updated and enhanced with new knowledge items, maintaining Webform, RADA groups management, access to stash, fisheye, bamboo, communicating with PaaS regarding set up/decommission sandbox for new/leaving developers
- Applying best Service and Project Management Practices in daily work
- Ensuring that team is following procedures and best practices
- Ensuring that all operational and project documentation is created/updated on time according to PMM
- Responsible for the quality of presented reports
- Responsible for service organization
- Responsible for service improvement and optimization
- Taking the role of Problem Coordinator, Major Incident Manager if such problems occur in the service
- Communication with service leaders (ie: Delivery Managers, Delivery Service Managers, Support Lead, Lead Developer)
- Responsible for the ongoing adaptation processes to organization needs
- Responsible for ongoing adaptation processes to organization needs
- Responsible to set the on-call shifts for upcoming holidays
- Ensuring transfer of knowledge within the team so all team members are able to perform service tasks
- Ensuring that knowledge is appropriately documented
- Ensures process adherence in respective area and initiates corrective actions
- Ensures that tasks performed by the team are in compliance with organization procedures