KYC Client Onboarding

Lanark  ‐ Onsite
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Description

We are looking for a Client Onboarding Specialist with 18-24 Months experience for a role at a Corporate Bank in Glasgow.

The role will be primarily focused on managing the scoping (collation of customer requirements) and end-to-end delivery of all on-boarding activity related to their aligned client group.

The role holder will be the escalation point for the Client Onboarding Analysts within their team and be responsible for managing and overseeing complex cases and providing expert level technical advice on all cyclical on-boarding activity.

The role holder will be responsible for ensuring the timely review and implementation of all relevant processes and have the ability to identify improvements that will assist the teams to provide a Best-In-Class client on-boarding service.

They will also be responsible for ensuring the team is aware and appropriately trained on the applicable policies and systems and ensuring any regulatory driven changes are communicated effectively throughout the team.

This role will require exceptional project and stakeholder management skills in order to lead complex client projects. The role holder will also be required to support in-country maintenance activity related to technical product setup, static data changes, and act as an escalation point for servicing queries that require SME knowledge of the relevant solutions.

Key Accountabilities

Technical (60%)

  • Extensive SME experience of all on-boarding and KYC policies and procedures across the function.
  • Lead and implement change initiatives for the team from inception through to implementation, providing input, guidance and where appropriate sign off on behalf of functional area/processing team.
  • Coordinate and lead detailed scoping sessions by conducting face to face meetings or conference calls to fully understand the client's existing business and to obtain the customer's future requirements which will aid the design and timescales for each client on boarding project
  • Oversee the production and delivery of weekly progress reports containing performance against the current baseline and identification of any potential project barriers to senior client and internal stakeholders
  • Build an intensive industry knowledge and lead on complex deal discussions, including potential client visits, engaging with internal relationship management teams, etc.
  • Be the main point of contact for all unique/bespoke client requests, working with relationships teams to apply a client focussed lens to reviews.
  • Have an excellent working knowledge of local static data systems in order to navigate setup in the course of on boarding, and to assist with cross-border requests for setup related to clients being on boarded in other office locations.
  • Responsible for working towards reduced on boarding cycle times and therefore contributing towards a reduced time to revenue generation

Stakeholder Management and Leadership (10%)

  • Build and maintain excellent working relationships with all internal and external stakeholders
  • Develop collaborative working relationships with all internal teams to ensure a Best-In-Class on-boarding service is delivered to clients.
  • Responsible for identifying efficiencies in the on boarding process, opportunities for improvement in the client solutions and feeding those directly into respective trading entities.
  • Establish, agree and manage effective communication plans for each project that meets the customer and stakeholder needs and delivers the project as effectively as possible
  • Lead by example and demonstrate excellent client focus at all times
  • Provide coaching and guidance for the team, both in the UK and internationally
  • The role holder will be required to understand the nature of client confidential information and how to communicate this using methods of secure transmission
  • Utilise excellent negotiation skills in order to secure engagement from clients, and to be able to clearly articulate the impacts of planning and task allocation to externals clients and internal stakeholders

Decision-making and Problem Solving (10%)

  • Take ownership of all risks and issues associated with the project
  • Identify and resolve complex client service, relationship and technical issues. Recognise when to escalate concerns or delays to the relevant coverage or technical departments and identify the seniority of escalation required
  • Use the analysis of internal and external client information, strong decision-making and judgement capabilities, to resolve complex situations such as prioritization of registration resources
  • Act in advisory capacity and influence internal stakeholders and clients
  • Challenges and drives change of process and procedures to improve client experience, reliability and speed of implementation.

Client Specifications (20%)

This role will initially be aligned to the Bank's International Low-Mid Corporate client base; however all colleagues are encouraged to build at least a basic understanding of all potential client groups and changes to the client group supported may be implemented at management discretion.

This role involves:

  • Regular updates to stakeholders including MI reporting, calls & meetings
  • Potential for line-management of direct reports including ongoing performance reviews, hiring, etc.
  • Managing priority escalations & client relationships
  • Relentless attention to quality
  • KYC SME support in various settings
  • Project & strategic change management
Start date
ASAP
Duration
6 months
From
FDM Group
Published at
26.06.2018
Project ID:
1587608
Contract type
Freelance
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