Description
Responsibilities
The Operations Consultant - II of Learning & Development (L&D) Operations is at the heart of our learning facilities transformation and equipment solutions for learning across business units and departments. The ideal candidate for this role will have a passion for effective and engaging learning that results in positive business impact on our business priorities (customer experience, growth, profitability and building the Team culture).
This position:
- Influences L&D Operations strategy and standards
- Supports project management of learning space remodels/upgrades/maintenance with projects ranging from small, medium to large scale
- Leads physical processing, inventory tracking, and shipping of learning equipment
- Builds, optimizes, and evolves processes
- Funnel and project manages requests/needs through process
- Assesses state and priority of needs including site visits to classroom facilities
- Solves problems
- Designs and finds solutions
- Organizes purchasing of learning equipment aligned with departmental budget allowances
- Leads data analysis, forecasting and demand planning
- Drives operational efficiencies by optimizing the use of resources
- Nurtures relationships and manages stakeholders/business partners to execute solutions (ie, effective partnering with Device Depot)
- Provides clear requirements/expectations to and oversight of vendor services (ie, classroom technology upgrade)
Learning Operations encompasses a broad range of responsibilities that evolve with business changes.
This role primarily supports diverse classroom landscape:
- Learning Facilities including classrooms and mobile labs. Facilities are company-wide, spanning classrooms in market offices and call centers, stand-alone training centers, classrooms in retail stores, and 3rd party locations (ie, hotel conferencing space).
- Training Equipment including mobile kits and installed solutions ranging from devices to network technology to audio-visual solutions.
This role will also provide backup and overflow support for other L&D Operations responsibilities as needed:
- Resource Capacity Planning and Management
- Budget Management
- Contracts and Licensing Management
- Other special Operations Projects (ie, L&D Special Events)
Qualifications:
- Bachelor's degree in Business Administration or related area of study required.
- 3 years experience in an Operations or Training role
- Must be able to lift up to 50 lbs.
- Tech savvy, forward thinking with ability to innovate quickly.
- Experience with inventory management, facilities management, or logistics management required.
- Experience with digital learning solutions (ie, video, virtual reality) required.
- Working knowledge of current and emerging audio-visual solutions.
- Working knowledge of current and emerging wireless devices and accessories.
- Strong partnering and stakeholder management skills.
- Expertise translating customer needs to solutions including technology solutions.
- Strong project management and organization skills.
- Strong critical thinking, decision making, and prioritization skills.
- Strong presentation skills.
- Strong analytical skills including trending and forecasting.
- Comfort working with and across all department across company including Finance, Sourcing, Legal, IT, Real Estate, Facilities.
- Ability to negotiate with vendors on a wide range of solutions from physical equipment to services.
- Knowledge of process design principles (ie, Six Sigma).
- Experience designing/writing process flows, decision trees, and step/action tables.
- Ability to work effectively in a virtual team.
- Excellent team player with strong networking skills.
- Able to work with a high level of autonomy.
- Ability to differentiate between use/application of firm business rules vs. adhering to guidance.
- Experience organizing events preferred.
- Experience with furniture or interior design preferred.
- Experience with Accounts Payable processes and systems preferred.
- Strong understanding of accounting principles and departmental budgeting preferred.
- General knowledge of contractual agreement principles preferred.
- Experience with resource capacity planning and management preferred.
- Strong proficiency with MS Excel and/or Google Sheets.
- Strong proficiency with MS PowerPoint and Word or Google equivalent.
- Proficiency with MS Visio or like tool preferred.
REQUIRED SHIFT:
Monday-Friday 40 hrs/week. Starting hours between 7a or 8a ending 4p-5p (factors in 1 hr lunch)
Not accepting 3rd party candidates at this time.