Description
Role: Customer Propositions and Products Assistant Manager
Location: Surrey
Contract Length: 6 month initial
Day rate: Up to £400 via LTD
Salt are working with a massively important UK brand, helping to build out their digital marketing function to be a true industry leader.
The client is making huge steps to be a truly customer-obsessed business, and the Customer Propositions and Products team are at the heart of this; unearthing customer needs and fulfilling them with engaging, innovative and commercially successful products and propositions.
This position is your chance to be at the heart of launching compelling and innovative products and propositions with one of the largest companies in the UK, whilst being developed and stretched to master the skills you want to.
Customer Propositions and Products Assistant Manager - What you will be doing
- Support in delivering P&L targets, to deliver performance outcomes in line with agreed 3 year and 12 month plans
- Lead the definition, design and launch of innovative new propositions to attract, grow and retain valuable UK residential customers
- Identify opportunities to drive volume growth through either existing sales channels or new routes to market.
- Identify opportunities to reduce customer churn and manage retention by analysing customer and market insight
- Support in developing product strategies to maximise the value of the customer base. Continuously scan for new market opportunities and threats which will emerge through technical, customer or industry changes
- Actively manage the development of new propositions, proactively recommending improvements based on customer insights
- Support the delivery of all propositions within correct governance process and procedures to ensure compliance with all relevant regulations, ensuring we are treating customers fairly
- Monitor performance, customer and business measures to validate the success of new product introductions. Develop improvement plans as necessary.
Customer Propositions and Products Assistant Manager -
- Ability to define, design and develop innovative and creative products and propositions, targeted at specific customer needs
- Can interpret customer needs and analyse customer, commercial and market data
- Strong interpersonal and networking skills
- Strong problem solving skills
- Ability and willingness to change the status quo
- Comfortable with ambiguity and able to operate effectively within a constantly changing environment.
- Strong communication skills, both verbal and written
- Ability to manage stakeholders across all areas of the business
- Ability to multi-task, being able to navigate complex tasks & prioritise effectively
- Self-motivated, proactive, enthusiastic, flexible, able to work quickly and under pressure
- A team builder with a passion for excellent customer delivery
- Put the customer at the heart of decision making
- Ambition to lead the digital transformation of our industry
- Knowledge of the energy and energy services sector, including relevant policy, regulatory and compliance frameworks, Financial Services experience desirable
Technical
- Able to demonstrate use of customer insight and fostering creativity to develop and improve customer propositions
- Strong commercial and analytical skills
- Evidence of demonstrating strong external perspective to deliver new opportunities
- Ideally knowledge and experience in blue chip consumer marketing businesses, preferably operating within a regulatory environment
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