Description
Complaints Team Leader/Manager, Finance, Investments
Complaints Team Leader/Manager required to work with our financial services clients to manage a team of Complaint Handlers within an investments complaint handling team.
Suitable applicants will either have experience of Managing a team of complaint handlers or Working as a finance complaint handler Analyst with previous people management experience.
Finance related qualifications would be desirable eg Level 4
You will also be required to "muck in" when required - a summary of the standard profile for the compliant handler is as follows:
- Calls will be received over the phone, email and letters - The analyst will be required to communicate promptly, politely and professionally.
- Applicants will have experience dealing with difficult situations in a professional manner.
- Strong letter writing skills essential
- Any remediation and calculation skills are "nice to have".
- Experience of Pensions and/or investments products essential.
- Previous experience in a complaint handling role within a financial services organisation essential.
- Individual measures for output and quality are met
- Complaints are clarified and agreed by telephone with the customer ensuring the complaint is fully understood