Description
Position Title: Windows/Skype for Business Engineer
Site: Luxembourg
Starting date: ASAP
Duration: 6 months eventually renewable
Languages: English - French is an asset
Job Purpose:
Provide second level support for supported infrastructure products, sometimes facilitating the support or troubleshooting efforts across various support groups.
Provide second level production support to the application and their users.
Proactively maintain supported systems to ensure maximum availability.
EXECUTION AND OPERATIONAL EXCELLENCE
Ensure all escalated incidents are addressed in a timely manner, according to established process guidelines.
Review and monitor change implementations, ensuring that any technical or operational problems, work flow concerns, or service improvement concerns are addressed and communicated to manager.
Plan and schedule change request activities and implementations.
Liaise with Integration Coordinators and development teams to plan the implementation of impending projects.
Responsible for incident management and root cause analysis where required.
Contribute to reporting obligations including trending, capacity, usage, and performance reporting.
Participate and/or coordinate Disaster Recovery exercises, and ensure lessons learned are incorporated into plans for real events.
Research, recommend and/or implement best practices with respect to support, operations, and planning activities, thereby facilitating
increased productivity.
Collaborate with application owners/development teams to ensure compliance of supported Servers.
Conduct periodic audits of access privileges across all supported products.
Participate in accomplishing team performance goals, and promote the concept of team building through daily interactions
Provide recommendations for continuous process improvements.
Resolve concerns or conflicts, or escalate to manager as appropriate.
Provides direction, expertise, feedback, coaching and development to build the capability of other team members.
Resolves conflicts/issues and escalates others as appropriate.
Coordinates the installation, configuration, administration, troubleshooting and de-install of supported products on the required platforms.
Shift rotations - Day, Split, Night
Overtime may sometimes be required
PROJECTS AND INITIATIVES
Provides consulting services on new initiatives (small to large and of varying complexity).
Prepares detailed technical specifications for small to medium projects and documentation objectives.
Works with Project Manager to complete assigned project objectives.
Contributes to successful project completion by identifying risks, developing, recommending mitigation strategies.
Provides project support by gathering, correlating and analysing source data for project and migration activities.
Skills:
Required:
University or College Degree in Computer Science or a related field or equivalent years of experience as a Technical Analyst
Sharepoint 2013
Skype for Business 2015
Cisco Video Conferencing (TMS)
Knowledge of Electronic Faxing Products such as Rightfax
Windows PowerShell Scripting
Preferred:
ITIL v3: Foundations, Operational Support & Analysis
Technical Certification in an IT area
Operating System Platforms - Windows Server 2008/Windows 7/Windows Server 2012
IT Standards, Methodologies, CMM (Capability Maturity Model) & audit requirements
Networking standards
Cisco IronPort Appliances
Microsoft SQL Server knowledge would be an asset
Knowledge of change management
Knowledge of incident management