Description
Role: Customer Communications Specialist
Location: Surrey
Day rate: up to £250 via LTD
Contract length: 6 months
Purpose of the Role:
The purpose of this role is to support the Customer Communications team, by producing on and offline communications for existing customers
You'll be joining a team of people united in living the company's values, doing the right thing for customers, keeping things simple and being extraordinary together.
Responsibilities:
- Delivering exceptional, multi - channel, customer facing communications to existing customers, achieving successful campaign development and delivery
- Responsible for ensuring that all communications are created/amended to meet legal and regulatory requirements
- Influence and manage stakeholder relationships to drive and measure strategic and operational change across the Business that is compliant and customer centric
- Develop excellent customer communications based on strategic, commercial and competitive environment and prioritise work across several initiatives on an ongoing basis
- The ability to write operational copy on a variety of digital and print outlets
- Manage and report project spend across relevant business case driven change
Skills Needed:
- Stakeholder management
- Ability to create and deliver innovative and substantive written or creative changes in business processes to drive best in class communication
- Strong industry knowledge across customer experience, regulation, document composition, print capability, postal markets and digital platforms
- Copywriting
- Exceptional written and communications skills
- Strong interpersonal/influencing and negotiation skills that will enable a consistent approach to change
- Experience of designing, creating and delivering best in class customer communications
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