Description
user researcher, HCI, research, psychology
Leading Finanical service client based in Edinbugh is looing for multiple User Researchers to join their team on an initial 6 month contract
Key responsibilities include:
. Designing and running usability studies on paper and digital prototypes and live sites and devices to improve clients branded digital services and products - may include usability testing, focus groups, card sorting exercises, ethnographic research, heuristic and expert reviews, and other research as identified
. Managing the development and collation of research assets required to conduct research to agreed timescales
. Analysing research outcomes and develop professional reports that promote objectivity and the voice of the Customer
. When required, work with project teams to identify a roadmap of research activities across their project
. Liaising with and using research to influence key stakeholders including senior management, product teams, legal, compliance, innovation, digital transformation, E-commerce and content management by conducting research activities to gain buy-in to make Customer improvements
. Managing and mentoring more junior members of the User Research Team
. Supporting the Customer Labs engagement model in the commissioning, oversight and management of user research activities with agencies and partners
. Supporting the Senior User Research Manager to review and assess research requests and advise teams about the best method of engaging with Customers
. Ensuring all research projects have defined goals and objectives and outputs can be measured and easily understood by project teams and the User Research Team
. Where required, providing analysis of broader research to support the broader DCX tea
. Supporting other members of the Customer Labs Research team in their daily efforts
. Contributing to the Customer Labs blog and website
Minimum Qualification
. Good knowledge of designing and conducting research studies and ability to design and document findings and make recommendations to projects and senior stakeholders
. Good knowledge of moderating usability tests, focus groups, card sorting exercises, ethnographic studies, and all of the associated documentation and process of conducting these research activities
. Understanding of quantitative research methods like surveys, remote testing, web analytics
. Good senior stakeholder management of teams with a wide range of skills and capabilities
. Ability to manage relationships with third party agencies and organisations
. Good planning and organisational skills to ensure deadlines are hit are essential
. Excellent written communication and presentation skills for dealing with stakeholders of different backgrounds and at different levels
. Understands when to escalate issues
. Good team management skills
Desirable skills/experience
* Strong background in HCI, cognitive psychology, or related field
* Experience of working within an Agile environment
* Ability to work as part of a larger team and autonomously
* Ability to multi-task in a dynamic environment
* Experience with the finance sector is desirable
Please send an tupdated CV for an immediate start.