Description
Synergis is seeking an experienced Salesforce Business Analyst for our client. This person would be part of the Global Operations team to serve as the process and governance leader over the Commercial Excellence process. The Process and Governance Leader is responsible for the overall business process and functional requirements for the implementation of Sales CRM processes on the Salesforce platform. The Process and Governance Leader leads the gathering of business needs, definition of Sales business processes and creation of business requirements across diverse cross-functional stakeholder groups. This role requires expert experience with sales processes, including lead, account, opportunity, contact and pipeline management processes.
Salesforce Business Analyst Responsibilities:
Collaborate with multiple levels of business stakeholders across functional areas to define business needs and desired sales process, including Sales and functional leaders
Facilitate discussions with the business to identify pain points and areas of improvement within existing processes and opportunities to leverage the Salesforce platform to address pain points.
Identify strategies to transform disparate sales processes to enterprise sales processes.
Define user stories and business requirements. Develop functional requirements. Coach junior business analysts to sharpen user story and business requirement skills.
Support prioritization of user stories across multiple business processes and stakeholders.
Define solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.
Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository. Define and govern templates and repository.
Assist in designing the data and solution architecture to support business processes. Collaborate with Salesforce Admins on complex processes and solutions.
Ensure business sign-off on key deliverables (business process, user stories, high level design, user acceptance testing).
Lead deployment planning and post production support for new business process and requirements.
Obtain/maintain basic Salesforce.com admin certification.
Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange
Salesforce Business Analyst Required Education, Experience and Skills:
Bachelor's Degree in Business Management, Computer Science, MIS, or Industrial Engineering.
Salesforce.com certification
10+ years of BA experience within a professional services, sales or customer support operations role
Expert experience defining business requirements, writing user stories, creating detailed functional designs and process documentation
Exceptional work ethic, customer service and interpersonal skills
Exceptional verbal and written communications with ability to effectively communicate at multiple levels in the organization
Excellent presentation and facilitation skills
Strong facilitation, negotiation and influence skills
Strong decision making and problem solving skills
Ability to work in a highly matrixed business environment
Ability to work in a geographically dispersed business environment
Strong knowledge of SDLC and Agile (Scrum) project methodologies
Unable to sponsor visas or work with 3rd party vendors at this time for this position.
If you are interested in this Salesforce Business Analyst position, contact Matt Albert at or by e-mail at (see below) .
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named a Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 20 years.
For more information about Synergis, please visit the company website.
Synergis is an Equal Opportunity employer.