IT Technical Support Consultant

Budapest  ‐ Onsite
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Description

Job Description:

  • Record and classify received LIVE defects (on JIRA) in the automation workflow for Incident Management and undertake an immediate effort in order to restore the failed Automation service as quickly as possible
  • Assign unresolvable LIVE defects to appropriate second line support group and track them to closure
  • Understand Business rules and Automation tasks configured in Resolve (service orchestration tool )
  • Keep users informed about their LIVE defect status at agreed intervals
  • Resolve LIVE defects or co-ordinate with second line group to resolve LIVE defects within the specified Service Level Agreements/Operational Level Agreements
  • Provide necessary support to the second line support group to fix LIVE defects or any updates necessary in the Workflow Design
  • Own all LIVE defects throughout the life cycle
  • Skill set -

  • Incident Management process flow
  • Basic Java/Groovy knowledge
  • Resolve tool training
  • Start date
    ASAP
    Duration
    Long Term
    From
    Ubique Systems UK Limited
    Published at
    21.08.2018
    Project ID:
    1618209
    Contract type
    Freelance
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