Description
Position: Support Engineer
Location: Budapest, Hungary
Duration: 6 months
Seeking Support Engineer:
Job Description:
- Record and classify received LIVE defects (on JIRA) in the automation workflow for Incident Management and undertake an immediate effort in order to restore the failed Automation service as quickly as possible
- Assign unresolvable LIVE defects to appropriate second line support group and track them to closure
- Understand Business rules and Automation tasks configured in Resolve (service orchestration tool )
- Keep users informed about their LIVE defect status at agreed intervals
- Resolve LIVE defects or co-ordinate with second line group to resolve LIVE defects within the specified Service Level Agreements/Operational Level Agreements
- Provide necessary support to the second line support group to fix LIVE defects or any updates necessary in the Workflow Design
- Own all LIVE defects throughout the life cycle
Skill set:
- Incident Management process flow
- Basic Java/Groovy knowledge
- Resolve tool training
The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
HIREXA Solutions is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.
This is a very urgent role.
Apply NOW with your updated resume in Word format.