Description
Synergis is seeking an experienced Senior Salesforce Business Analyst to be a key member of the team.
Senior Business Analyst Responsibilities:
Responsible for the overall design of Salesforce.com, including mapping business requirements to technical (system) requirements.
Providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of potential growth.
Works as a team member along with the SFDC Admins to deliver and maintain a complete solution.
Works with multiple levels of the Ops and Sales organizations to ensure delivery of end-to-end solutions across multiple, cross-functional areas - consistently exceeding enterprise needs.
Work closely with business partners to understand and document business requirements.
Work with resources across multi-functional teams to identify detailed user stories to support implementation of CRM solutions within the scope of prioritized initiatives.
Design and implement technical solutions to satisfy functional and non-functional requirements while ensuring quality and timely delivery
Participates in training design, documentation and delivery efforts.
Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
Organizing, coordinating and preparing SFDC for UAT
Record, track and evaluate defect logs for UAT to ensure the quality of all deployments
Provide leadership and direction on assigned technical projects/tasks
Senior Business Analyst Required Education Experience and Skills:
3 years of Salesforce.com Business Analysis experience within a professional services, sales or customer support operations role
Bachelor's degree from an accredited college or university with a major in Business Management, Computer Science, MIS, or Industrial Engineering
Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs
Exceptional work ethic, customer service and interpersonal skills
Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization
Must have excellent presentation, facilitation, negotiation, decision making, and problem solving skills
Strong sense of urgency
Ability to facilitate, motivate, and train others
Detailed oriented and able to effectively handle multiple tasks at one time
Ability to work with minimum supervision
Strong knowledge of SDLC and Agile (Scrum) project methodologies
Willing to take initiative and make decisions
Extensive experience in Business Process Re-engineering; including documenting current state business processes as well as making recommendations for future state improved processes and system designs
Senior Business Analyst Desired Experience and Skills:
Ability to develop effective working relationships with business partners, business architects and project team partners to resolve issues and drive work to completion
Ability to leverage and/or engage others to accomplish projects.
Ability to multi-task and work creatively in a fast-paced environment.
Ability to work in a highly matrixed and geographically diverse business environment
Ability to work within a team and as an individual contributor in a fast-paced, changing environment
Advanced certification from vendor/supplier programs (eg, Salesforce.com) preferred.
Extensive experience with Salesforce configuration, including workflows, validation rules, and security controls
Intermediate knowledge of Visio, Word, Excel, and Powerpoint required
Multitasks, prioritizes and meets deadlines in timely manner
Strong business and technical aptitude with an attitude to solve complex problems
If you are interested in this position, please contact Rebecca Berry or by e-mail (see below)
Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognitions by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named the Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 10 years. For more information about Synergis, please visit the company website.
Synergis is an Equal Opportunity employer.