Description
I have an exciting new opportunity working for a multinational company within there Data management space as a Lead data delivery analyst. The aim of your role will be to optimise the completeness and quality of the customer data asset, executing strategies to improve the organisation's ability to leverage data in commercial activities. You will also be involved in the following;
- Own development and delivery of Data Quality and Data Management strategy and overall roadmap.
- The Lead Data Delivery Analyst will own development and delivery of specific Data Quality and Data Management workstreams and data governance forums.
- Lead deep dive customer journey, programme, projects investigations which collaborate with UKH, Customer Ops, Field Ops and DTS to ensure data standards are Embedded and improve the customer experience and regulatory compliance (GDPR, FCA)
- Present complex impact assessment analysis to senior technical and non-technical leads to drive the resolution of root cause data quality issues, including influencing changes to working practices (systems, processes and behaviours)
- Provide the business with the expertise on data quality controls across the systems estate and in and across customer journeys.
- Lead detailed impact assessment on programmes, projects and customer journeys changes to protect the data asset and to provide insight to key stakeholders on the performance of data within their processes;
- Lead the introduction of strategic data quality and data management capabilities to protect and enhance the data asset, including but not limited to data capture across the UK Consumer estate (systems, processes, third parties).
- Expert in data quality and management areas (Data Governance, Master Data Management, Data Quality Methodology) to protect and improve the data asset by leveraging transformation projects and BAU ways of working across systems and processes
- understand the e2e system estate from data capture, storage, usage in customer journeys, MI, Analytics and Campaigning.
- Thorough understanding of Data Quality and Data Management best practices, including Master Data Management and Machine Learning.
- Ability to coach less experienced members of the Data, Insight and Customer Value Management team on data quality, controls and capability delivery.
- Ownership of the end state of data quality and data management capability and its innovation over time, ensuring ongoing alignment to overall business and channel strategy
Key Skills:
- Expert in operating Data Quality practices and processes;
- Experience of producing Data Analysis with a high level understanding of data quality within business processes and systems;
- Experience leading/driving continuous improvement activities;
- Proven ability to support and/or lead implementation of enterprise data governance process;
- Ability to communicate complex issues to a range of audiences;
- Extensive knowledge of Data Management techniques.
- 5 -10 years of Decisioning experience with relevant team leadership in a Real Time Decisoning (Best Next Action) environment.
- Technical understanding of key technologies involved eg Big Data, SAP, Salesforce, Pega, Unica.
- Experience of data quality and data management implementation
For more information please apply now.