Description
My client is a global household name - one if the world's top brands - with a superb reputation for creativity, innovation, and trend-setting and is seeking a service desk analyst with excellent customer service skills to join its dynamic technical service desk team delivering support services to its European user base.
You will have excellent problem solving skills and have already spent at least 6 months on a technical service supporting MS Office suite.
Please note the daily rate for this is fixed and non-negotiable; however, this is a client you would love to have on your CV and the working environment is unique and exciting.
Responsibilities:
The purpose of the role is to provide customer-focused first line support services to the user community and to ensure those support services are delivered effectively and efficiently.
Provide support to the user community, proactively resolving issues through available tools and resources
Call logging; own and progress call queues and support tasks, ensuring timely updates and resolution within service level agreements
Populate the service management tool with coherent information; promoting knowledge transfer throughout the IT function.
Adhere to escalation procedures
Represent the IT function at first point of contact
Manage necessary communications to all stakeholders
Work with customers and internal teams to resolve incidents, problems, and any other technical issues
Promote teamwork and knowledge sharing
Required skills/experience:
Minimum 6-12 months' experience in a service desk/helpdesk/technical helpline/contact centre environment
Good communication skills; both written and verbal
Call logging experience
Demonstrable experience using a service management or call logging tool such as ServiceNow, Remedy, TopDesk, Sunrise etc
Knowledge of Microsoft and Mac OS
Whilst some technical support knowledge is required for the role, the focus is on the customer service skills and the primary requirement is the ability to build rapport immediately over the telephone and use your excellent communication and interpersonal skills to resolve users' issues. My client is offering a dynamic, professional and challenging working environment and will reward the successful candidate with a competitive daily rate for a junior level role, plus a superb working environment
Please call Keith Wilkins today to find out more or send your CV for review. Please note that every application received is personally reviewed by our team - Avocet Strategic Resourcing does not use automated screening tools. On occasions due the volume of responses, we are unable to respond to each applicant and should that be the case, please accept our apologies in advance. Applicants MUST be eligible to live and work in the UK.
Avocet Strategic Resourcing is acting as an employment agency in regard to this role and does not discriminate on grounds of race, sex, marital status, religion or belief, sexual orientation, age or disability.