Operate Landscape Manager - Applications landscape

South Holland  ‐ Onsite
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Description

Accountabilities

  • Responsible for knowledge management and owning the design of the Applications landscape (application and technical architecture)
  • Accountable to safeguard the integrity of the implemented design
  • Accountable for having the knowledge how Applications have been configured to make it work in the way the Company wishes its business processes to work
  • Ensure that end to end performance is monitored and maintained to high level of quality, standards, supportability and operability as defined within negotiated and agreed SLAs (Service Level Agreements)

Manage releases and changes

  • Be accountable for the execution/deployment of releases and approval of changes for the applications.
  • Responsible for monitoring change and release operation within his/her application landscape across delivery teams in alignment with the agreed SLA and OLA

Supplier Management

  • Responsible for managing Supplier (MS), supplier relationship and performance (vendor).
  • Coaching and training the KAS support staff on ensuring that they adhere to the company processes.
  • Responsible to engage with the support staff to implement a solution for situations and severity 1 and 2 incidents within the agreed resolution time in the SLA

Enhancements and projects

  • Develop and maintain resource plan for Applications resources; make and justify resource estimates in meeting of the demand requests.
  • Responsible for analysing business functional- and non-functional requirements for supportability impact (ensure impact is incorporated in design and solution) and validate the work estimates (incl. schedule and cost) within P&T SOM Delivery team
  • Responsible for supporting Delivery & Operations Manager to ensure services are delivered compliant to process standards and controls

Qualifications and Skills:

Mandatory:

  • Degree level qualification or equivalent as a minimum, preferably in a technical or scientific discipline.
  • Minimum of 8-10 years of experience with proven track record of delivery in various IT related areas - preferably infrastructure, application or technology.
  • Substantial application support experience or business analysis in a wide variety of IT, Technical and Business roles and domains
  • Demonstrable body of achievement
  • Significant experience in a delivery environment employing industry standard support processes (eg ITIL)
  • Strong interpersonal skills with experience in building credibility with key stakeholders
  • Strong influencing skills
  • Team player with experience of working virtually and with cross cultural teams
  • Proven track record in leadership
  • Enthusiastic and creative approach to problem solving
  • Strong analytical abilities
  • Strong communicator with focus on being able to deliver right level messages to the right stakeholders and delivering message to non-IT business community
  • Ability to work multiple assignments simultaneously
  • Ability to work outside of comfort zone ie, take on assignments in new areas.
  • Agile and flexible when revisions are required to be made to deliverables due to business requirement changes
  • Strong commitment to continuous improvements
  • Very conversant in English, spoken and written, with significant ability in communications, interpersonal relationships, influencing and negotiating

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Start date
ASAP
Duration
1 year
From
Michael Bailey Associates - Amsterdam
Published at
01.09.2018
Project ID:
1624887
Contract type
Freelance
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