Description
COM Field Engineer - Junior - Diegem - €26 - €44 Per Hour - 16 Months
OVERVIEW
Under limited supervision Biosense Webster Field Service Engineer is responsible to manage the customer support system in the installation, service and repair of all products supported by Biosense Webster, Inc.
RESPONSIBILITIES INCLUDE
Manage Account Schedule and perform the installation, operation, repair and modification of equipment within assigned territory.
Manage region and schedule to facilitate all aspects of technical/engineering work required to support all products supported and serviced by the Biosense Webster technical department.
Responds to customer requests for emergency service. Determines cause(s), troubleshoots and takes corrective action.
Provides guidance to Customers to include Doctors, Nurses, and hospital Biomedical engineers along with Field Service Specialist's and/or Representatives, and assist's when customer satisfaction issues arise.
Devises and implements preventive maintenance programs and maintains performance and service records for equipment.
Advises and assists in affecting design changes to improve equipment efficiency and/or reduce cost of operation
Devises project plans for the installation-planning phase of new equipment
Manage customer expectations on a regular basis before & after various interaction to insure customer satisfaction
Complete all activities within the Service Management System through daily updates and documentation
Complete all processing of RMA returns to support individual usage of supporting parts and equipment
Manage personal trunk inventory and complete required audits to support thereof
QUALIFICATIONS
Minimum
Associate Degree or equivalent, or trade/technical schooling or five to seven years related experience, customer support/customer relations/or technical support experience
Previous field service experience (Direct field service environment required)
Basic computer knowledge to include; MS Windows 2000, MS Windows XP and MS Office Suite
Preferred
Bachelors degree or equivalent certification and the following disciplines:
Electrical Engineering (similar discipline)
Computer Science
Work experience equivalent to four years in related field.
Microsoft A+ Certification or equivalent computer hardware certification
MCP Certification or Equivalent
MCSA, MCSE, CCNA, CCNP, CCIE (or equivalent)
Essential knowledge, skills, equipment used, and abilities needed
Effective verbal and written communication skills
PC proficiency
Knowledge of Service management systems
Knowledge of Microsoft Office applications to include: Word, Excel, and Access
Standard test equipment to include:
o Oscilloscope
o Digital Volt Meter (DVM)
Organizational skills
PHYSICAL DEMANDS
Able to lift 80 lbs. To a height of four feet
Operate company vehicle
Frequent airline travel
Excessive standing, bending and stooping.
WORK ENVIRONMENT
Home office/Field locations 25/75
Ability to travel on short notice with in 24 hrs
Ability to work weekends and off hours as needed to support internal/external customer needs
SAFETY
All employees have a duty to care for their safety and for the safety of others whom may be affected by their acts or omissions at work. Therefore it is the duty of every employee to:
Respect and apply safety rules and procedures at all times
Use personal protective equipment (PPE) and safety devices as required
Promote industrial hygiene and safety matters
Report incidents and damages to management whether injuries are involved or not
Participate in incident investigation
Report hazards to management
Ensure a high standard of housekeeping in the work area
Be a safety role-model to all employees
Make suggestions to improve safety at the workplace
Actively participate in department safety committee
Additional information about the process
Johnson & Johnson is an American multinational medical devices, pharmaceutical and consumer packaged goods manufacturer founded in 1886.
This job with Johnson & Johnson is a temporary assignment and is being managed by Kelly Services on behalf of Johnson & Johnson. Successful candidates will be placed at the Johnson & Johnson assignment and managed by Kelly Services
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.