Description
Communications Manager - Retail Banking - Business Change - London
A leading U.K. Bank based in London is currently looking for a Communications Manager to join one of their Readiness Teams.
Key responsibilities:
- Identify, understand and report on impacts on clients and colleagues from the workstream activity
- Develop detailed client and colleague journeys to explain the change
- Champion the interest of impacted clients and colleagues through the change life cycle
- Support development of appropriate treatment strategies in respect of those impacts
- Develop colleague roadmap and business readiness plan for the workstream
- Complete detailed analysis on the approaches required to migrate client and colleague impacts (communication and/or training needs analysis)
- Define and recommend the right communication & training strategy
- Create a detailed communication & training plan
- Design, create and deliver high impacting and creative communications
- Design, create and deliver presentations and briefings
- Maintain a breadth of view of client and colleague communications and consolidate messages for maximum effect
- Manage share point sites, blogs and work with Digital to ensure relevant web pages are up to date
- Where necessary organise logistics for presentations and briefings (booking rooms, joining instructions, evaluation surveys)
- Measure and report on effectiveness of interventions
To be considered for this role you must be able to demonstrate the following skills within financial services (ideally retail banking):
- Client and colleague impact assessment
- Experience of working in a fast paced operational change programme is essential
- Knowledge and experience of commercial banking would be highly advantageous.
- Knowledge of the regulatory environment as it relates to banking would be advantageous.
- First class written communication skill
- Confident presentation skills
- Experience of influencing key stakeholders
This is a business change role not a technical/IT position.
To be considered for this role, please submit your CV in application.
We will contact you within 72 hours if your skills are relevant to our client's requirement.
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