Description
Customer Service Specialist
Description:
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Monitoring and distribution of Customer emails from our centralized email address
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Monitoring and reporting of our ACD (CenturyLink) phone system
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Monitoring of 3-way matching Purchase Order, match exceptions
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Monitoring the daily Accounts Payable work to ensure we are meeting are targets.
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Assist internal and external customers with their questions.
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Assist Suppliers with their invoice submission and payment inquiries
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Assist Manager with Supplier escalations
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Research and resolve payment discrepancies
Requirements:
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HS/GED required
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Min 3 years of relevant experience
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Proficient with Excel (needs to be able to perform V-lookups and pivot tables)
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Good communications both verbal and written
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Detail oriented
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Comfortable in a large organization
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Oracle ERP system experience would be helpful.
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Should have 2-3 years of supervisory experience.