Description
A MARKET LEADING banking client based in Chester require a number of accomplished Customer Service Advisors to join them for an exciting and challenging engagement. For this opportunity you will be an Ajilon employee working on site with the client while being rewarded with a strong salary, 5% bonus, holidays, pension, certification opportunities and more!
Job Title: Customer Service Advisor
Duration: 6months
Location: Chester
Interviews: 1/2stage
Start: October
Salary: £Strong PAYE salary plus extensive benefits (as below)
Job Description
This position reports to the Cardholder Servicing Team Manager and is responsible for answering commercial cardholder's telephone enquiries in accordance with established quality, revenue and productivity goals. The primary objective of the role is to provide a superior quality experience, adding value, and doing both as efficiently and effectively as possible. This role requires a rotation of shifts in order to cover a 24 hour operation.
Overview
As a customer service advisor you will handle more complex escalated customer calls in order to resolve in the most satisfactory manner for all parties concerned. Calls are non-routine and require deviation from standard screens, scripts and procedures. You may also respond to faxes and emails. You must Possess high level of customer service along with advanced problem solving skills which may involve cross selling or up selling other financial products.
Responsibilities
- Handle a wide range of cardholder queries regarding the day-to-day running of their commercial card accounts
- Deal with calls from authorisation centres and merchants regarding the processing of transactions.
- Handle more complicated cardholder queries and where necessary, referring cardholders to supervisors.
- Always ensure that responsibility is taken for resolving cardholder queries.
- Maintain a high level of product knowledge and awareness of bank wide activities and issues.
- Ensure that all calls are handled in an empathetic, positive and professional manner, and actioned in accordance with departmental policies and procedures
- Assist with special projects as assigned by management.
- Perform miscellaneous duties as assigned by management.
- Respond to enquiries about the banks products, benefits and services.
- Utilise superior communication skills and knowledge of products, benefits and services to generate revenue and maximise account usage.
- Ensure that all information transferred to and from the cardholder is recorded accurately, and that confidentiality is maintained in accordance with the FCA Regulations and Data Protection Act.
- Be consistently focused on quality of work to ensure the correct balance between customer service and adherence to bank policies and procedures is maintained.
- Contact cardholders by phone to obtain satisfactory payment arrangements
- Update bank records in accordance with Data Protection requirements
Essential skills
- Convey a professional, courteous and positive attitude when dealing with cardholders
- Strong oral and written communication skills
- Ability to work effectively in a high volume, multi-faceted environment
- Self-motivated and results-orientated
- Excellent attention to detail
- Flexible
- Ability to influence and negotiate with others.
Desirable
- Previous background in a Customer Contact area
*Ajilon Consultant*
You will be an integral part of Ajilon (Adecco), a FTSE500 Global organisation with over 52 clients and sole supplier to the biggest organisations in the country and the world. You will be employed by ourselves as an Ajilon Consultant working onsite with our client where you will receive a regular salary, annual bonus payment, pension contributions, holiday and sick pay, plus a number of additional benefits such as medical insurance, income protection, critical illness and life insurance, access to our discounted benefits website and library of online training materials and future career and certification opportunities.
This great opportunity is being offered on a PAYE basis which means a LTD/Umbrella company cannot be used.
If you think you have the experience and you would like to become an employee of this fast growing business unit within Ajilon please apply with your CV right now for instant consideration!