Salesforce Business Analyst

Georgia  ‐ Onsite
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Description

This is a 6 month contract position.

Salesforce Business Analyst Responsibilities:

Collaborate with multiple levels of business stakeholders across functional areas to define business needs and desired Sales CRM Solution.

Facilitate discussions with the business to identify pain points and areas of improvement within existing processes and opportunities to leverage the Salesforce platform to address pain points.

Identify strategies to migrate disparate processes to the Sales CRM Solution.

Define user stories and business requirements for Sales CRM. Develop functional requirements.

Identify value drivers for future state solutions.

Define solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.

Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository

Complete basic administration within the cloud solution (user maintenance, field maintenance, basic product configuration, basic reports)

Collaborate with team members to ensure thorough acceptance criteria, including positive, negative and regression testing for user stories

Collaborate with business stakeholders to ensure successful user acceptance testing

Provide content for end user training design, documentation and delivery efforts.

Support deployment planning and post production support for new business process and requirements.

Obtain/maintain basic Salesforce.com admin certification.

Stay current on Salesforce.com functionality, best practices, releases, product roadmaps and 3rd party applications available via the AppExchange

Seek additional certifications as solutions mature and require it.

Salesforce Business Analyst Required Education and Experience:

Bachelor's Degree in Business Management, Computer Science, MIS, or Industrial Engineering.

Salesforce.com certification is preferred.

Salesforce Business Analyst Minimum Qualifications and Competencies:

5-10 years of business analysis experience within a professional services, sales or customer support operations role

Experience defining business requirements, writing user stories, creating detailed functional designs and process documentation

Strong work ethic, customer service and interpersonal skills

Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

Excellent presentation and facilitation skills

Demonstrated skills in negotiation and influence

Strong decision making and problem solving skills

Ability to motivate and influence others

Ability to work in a highly matrixed business environment

Ability to work in a geographically dispersed business environment

Working knowledge of SDLC and Agile (Scrum) project methodologies

Intermediate skills with Microsoft Office Suite (Visio, Word, Excel, PowerPoint)

If you are interested in this Salesforce Business Analyst position, contact Matt Albert at (see below).

Synergis serves a myriad of clients across nearly all industries, from start-ups to Fortune 100 companies. The outcomes of these relationships are demonstrated in a growing list of more than 300 clients and industry recognition by Inc. magazine and the Atlanta Business Chronicle. From its foundation in 1997, Synergis has been successfully recruiting and placing IT professionals in all areas of information technology. Recently named a Best Place to Work in Atlanta by the Atlanta Business Chronicle, Synergis has been successfully recruiting and placing IT professionals for over 20 years.

For more information about Synergis, please visit the company website.

Synergis is an Equal Opportunity employer.

Start date
n.a
Duration
6 Month Contract
From
Synergis
Published at
15.09.2018
Project ID:
1632724
Contract type
Freelance
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