Description
Hi
Hope you are well. I am looking to fill Collections Specialist role with one of our Client. Please go through the description and let me know if you are interested.
Position: Collections Specialist
Location: London, EC3A
Duration: 3 months with possibility of extension
Rate: £12- 15 per hour
Role:
The role reports to the Global Credit and Billing manager, the primary responsibility of the role is credit control collections and problem solving issues or risks preventing collection.
The Global Collections Specialist will be able to work in a collaborative and inclusive manner with colleagues, senior members of staff and customers. The role requires a confident, engaging, dedicated and hardworking individual with high attention to detail, able to take ownership of tasks to completion, an articulate firm and polite communicator.
Responsibility:
- Manage a large volume of calls per day
- Chase and collect cash in various countries with 1000 live customers
- Reducing the overdue amount
- Reducing the DSO
- Cash allocation and account reconciliation
- Query resolution by liaising with internal as well as external customers
- Negotiate payment plan with customer
- Escalation of none payments
- Admin tasks, collecting customer information, update SAP etc.
Key Performance Indicators
- Cash collection total target
- Reduction of overdue debts 90+ days
- DSO
- Special customer account reconciliations completion
Skills & Experience
- SAP AR experience
- Excellent telephone and written skills
- Excellent negotiator to close calls
- MS Excel & Word
- Strong communicator
- Excellent customer service
- Credit control experience
Should you choose to contact Sopra Steria Recruitment regarding this role or to apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice.