Description
Position Description:
To drive the development and implementation of a Continuous Improvement (C.I.) framework within GFS, managing performance reporting against SLA/OLA. The goal is to drive GFS to deliver world class processes, deliver excellent customer experience and achieve top quartile benchmark cost performance.
Primary Skills Required:
CCAB recognised professional qualification
Operational experience of process improvement projects
In-depth knowledge of R2R process and IT landscape
Additional Skills Preferred:
Key Interactions:
Finance Business Partner community
Director of GFS
GFS Leadership team
Finance Leadership team
Corporate Business Excellence team
Experience Required:
Drives change, desire and appetite to challenge the status quo Resilient and good under pressure Ability to work at pace within a complex Matrix structure and an agile workplace. Self-driven learner with an appetite for continuous professional and personal development Ability and willingness to travel -globally as required Continuous improvement mind set with the ability to proactively identify and resolve issues using innovation Self-directed, works without the need for supervision Minimum 3-4 years within a similar role in a fast paced changing organisation In depth knowledge of lean, Six Sigma methodologies Keeps up to date with industry trends, and uses insight to inform decision making and influence others Continuous improvement mind CCAB recognised professional qualification Operational experience of process improvement projects In-depth knowledge of R2R process and IT landscape Strong planning capabilities being able to develop long term improvement plans to deliver performance improvement Proven analytical and problem solving skills Stakeholder management up.
Capabilities:
Leadership
SOX Compliance
Customer Service Management
Cross-Functional Collaboration
Producing Results
Continuous Improvement
Embracing Challenge
Industry Knowledge
Additional Experience Preferred:
Seek customer feedback to enhance service delivery.
Implement reporting to track initiatives from idea to deliver, developing KPI's to ensure benefits of CI delivery.
Provide leadership to the team, supporting with growth planning to maximising their performance and career development
Set individual objectives, conduct regular performance management reviews and address issues where required
The role is for 6 months at present but could be a rolling contract.
If you match these requirements, please apply in the normal way. Elevate will send you an email, please open, click and action that email and your application will be visible to the hiring organisation directly.