Description
Client Service Executive (entry level) -HSBC
This is an initial 6 month contract based in Birmingham
Project Brief:
The role's main responsibilities include acting as primary point of contact for clients externally and clients internally for flow transactional banking elements with the client base, as well as be working closely with relationship and product teams across the world.
This role supports the senior staff within sector to deepen client relationships and improve income generation through focused business development activities.
Role responsibilities:
- Support senior management in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues
- Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
- Increase HSBC's share of wallet with our clients
- Provide high quality industry sector, competitor and client level analysis to support business development, portfolio management and credit risk assessment
- Identify marketing opportunities, undertaking appropriate analysis and preparation of proposals, presentations and pitches for new products and services.
- Provide general support in servicing client relationships and enhancing income generation.
- Prepare briefing notes in advance of key client meetings
- Act as primary point of contact for clients and internal colleagues
Required Qualifications, Knowledge & Experience:
- Client Relationship Management
- Funding and Financial reporting experience
- Exposure of working in a large bank/financial institution
- Exposure in a project working environment
- Good interpersonal and communication skills (written and verbal)
- Proficient in the basic MS Office suite
- Experience using SharePoint