Description
Project Manager/Business Analyst/CRM- Greece 3-9mths - £Neg plus Benefits
My client looking to engage the services of a Business Analyst/Project Manager to assist in the delivery a group CRM solution.
The ideal candidate will have vast experience in the full CRM solution delivery to include:
Main Tasks and Responsibilities:
Understand the As-is' position, comparison with the standard operating procedures and design of To-be' solution through interviews, site visits and targeted workshops with various business units and support functions. Keep the Senior Leadership Team (SLT) briefed throughout the process and obtain sign off on the AS IS' and To-be' solution. Assist in the preparation RFP/RFQ documentation relating to the CRM selection process.
Work closely with the selected CRM provider to build the solution, including any needed customisation. Lead the User Acceptance Test process, involve the various business owners and obtain UAT sign off. Deliver pilot site roll out, support, test/user feedback and final process/system changes with the CRM provider. Prepare CRM implementation roll out plan in multiple scenarios and budgets for SLT/Board approval. Lead/involvement in the roll out if requested. Liaison with the IT Managers and other parts of the business with regards to IT projects/implementations and their impact/dependency on the CRM project.
Proven work experience in high value/volume Retail/Hospitality/Travel/Lesuire/Tourism will be a distinct advantage
The ideal candidate must possess language skills in Greek/Spanish to enable smooth operational compliance throughout the programme.