Instructional Design Project Manager

Dublin  ‐ Onsite
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Description

Instructional Design Project Manager

3 Month Contract Initially

Dublin 12

The Company

Leading provider of human applications. Through its Cloud suite of products, companies can strengthen employee performance and relationships between people and teams on a more positive, socially connected level - in tune with how work gets done today.

Overview of the role

The main function of this role is to design and deliver training material for our CS/CX function.

Do you thrive when looking for new training solutions to solve for old training problems? Can you quickly and effectively understand the needs of a group and design impactful training solutions to meet those needs? Do you excel when managing complex training design initiatives? If so, this role is for you.

The Customer Services team play a critical role in supporting our clients. Training new starters to accelerate their ability to perform on the job is key and we thrive on establishing our work human ethos and organisational values from day one. You will work directly with various business stakeholders to identify training needs, design, and create instructor led, computer based, and virtual training using cutting-edge technology and innovative solutions. You will be capable of leading a collaborative development process, creating activities and a learning path for new starters. You'll work under tight deadlines with minimal supervision in a fast-paced dynamic environment that demands high quality, creativity and consistency.

The Person

Someone very creative to come in and create Customer Service/Customer Experience training material. This ideally will be someone who has a wealth of experience in delivering training through many different mediums as in online E-learning/WordPress/PowerPoint etc. This role is very flexible in terms of how it can be delivered. Remotely, days and hours. Possibly a Content Manager/Graphic designer.

Here's just some of what you will be doing;

  • Coordinate, implement and manage training development project. Develop and maintain project plans and schedule, and communicate changes in scope in a timely manner
  • Engage with Developer Manager to ensure proper developer assignment to each project, as needed Incorporate feedback to assess training effectiveness and evolving training content
  • Prepare reports by collecting, analysing, and summarizing training outcomes data and trends.
  • Work with training delivery team to determine training needs of the business.
  • Create experiential activities geared towards adult learners.
  • Design and develop a fit-for-purpose blended learning program, with classroom, virtual classroom, and self-paced training content using both traditional instructional design and rapid development strategies.
  • Ability to consider learners needs who may be working night shifts or working from home
  • Ensure training is innovative, engaging and on the cutting edge of training technology.
  • Hold training related project meetings with appropriate team member and stakeholders as needed
  • Work closely with Dublin-based team to devise a project plan and learning program.

Required Skills and experience:

  • Degree in Instructional Design or equivalent work experience
  • Strong organizational and project management skills.
  • Excellent verbal, written, and interpersonal communication.
  • Experience crafting and developing training on functional and technical job skills.
  • Knowledge and understanding of adult learning theory and instructional design methodologies for classroom based, self-guided and virtual training.
  • Ability to manage multiple projects within tight timeframes.
  • High aptitude for managing and solving tactical issues.
  • Strong sense of personal accountability for driving results.
  • Ability to be self-directed and work independently.
  • Quickly and effectively shifts gears to meet changing business requirements.
  • 3+ years experience in managing training projects and/or training development.
  • Experience with adult learning principles, design tools and multimedia (basic HTML coding skills, digital learning design, E-learning, video production).
  • Experience working within learning and content management systems
Start date
ASAP
Duration
3 months
From
IT Alliance Ltd
Published at
17.11.2018
Project ID:
1668739
Contract type
Freelance
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