Description
Are you an analytically minded individual, with a passion for resolving disputes? In this role you will utilise your investigation skills and allow you to make decisions that are fair.
As a complaint handler you will be thoroughly investigating both sides of the dispute by reviewing the evidence and speaking to the customer and the financial organisation. Using sound judgement and the expertise of both yourself and your team, you'll then make an impartial decision that feels fair. You will then communicate your findings in writing and over the phone in a way that is clear for everyone to understand.
As a successful complaint handler you will possess a range of the following:
- Experience of helping people in a customer-facing or case handling role
- Desire and curiosity to learn and build your knowledge
- Self-motivated and organised
- Excellent written and verbal communication skills
- Strong problem solving and decision making skills
- Knowledge and understanding of financial services and products is beneficial, but not essential.
Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy