Knowledge & Collaboration Operations Coordinator

Brussels  ‐ Onsite
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Description

Knowledge & Collaboration Operations Coordinator

Role:

We are currently looking for a knowledge & collaboration operations coordinator who will coordinate and provide support, help, training to deliver the K&C program.

You will be:

  • Supporting internal clients on knowledge management organization, including process, roles and responsibilities, for consuming, sharing, collaborating on, improving, maintaining, and governing knowledge transfer and permanent documentation assets.
  • Identifying user requirements by researching and analysing user needs, preferences, objectives, and working methods, studying how users consume content, including data categorization and labelling, meeting with focus groups.
  • Planning information architecture by studying the site concept, strategy, and target audience, envisioning architectural scheme, information structure and features, functionality, and user-interface design, creating user scenarios, designing information structure, work- and dataflow, and navigation, evaluating information representation, conducting creative meetings.
  • Organizing information by translating user behaviour into media structure and elements, crafting interactive experiences, producing workflow diagrams, user scenarios, flowcharts, and storyboards, preparing interaction models, navigation rules, organization of information and site maps, coordinating with clients and other stakeholders.
  • Validating information delivery by developing and completing usability test plans, evaluating traffic patterns, studying user feedback.
  • Updating job knowledge by tracking research regarding information architecture, web design and usability, participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations.
  • Enhancing organizations' reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.

Profile:

You have:

  • Excellent communication and diplomatic skills.
  • Excellent English communication/presentation skills. (both verbal and written)
  • Excellent analytical and problem solving skills.
  • Strong self-management and self-driving capabilities.
  • Strong team spirit and emotional intelligence.

You are:

  • Customer focused and process oriented.
  • An independent thinker.
  • Assertive/persuasive (Illustrate own line of reasoning with examples, defend spontaneously own position, proposal and/or decision when challenged, )
  • Self-development oriented. (gather information on new trends in own field of expertise, eager to acquire new knowledge and widen own experience, )
  • Striving for excellence and continuous Improvement.
Start date
ASAP
Duration
3 months+
(extension possible)
From
Base 3
Published at
12.12.2018
Project ID:
1687597
Contract type
Freelance
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