Description
Aufgabe:As an IT Service Transition Manager you will work alongside the Project Management team to ensure that new and changing services are successfully transitioned in line with key deliverables.
This role requires the right individual to have a proven history in Service Design and Service Transition, and to take ownership of the service transition processes.
Responsibilities:
* Responsible for planning and overseeing the transfer of key information necessary for the support, operation and acceptance of solutions deployed into production. This includes operational readiness, support documentation and acceptance checklists
* Ensure service transition between technical development to operational team in India is planned and executed to schedule and scope
* Build transition plans including infrastructure/application support models and change management
* Liaising with both internal and external stakeholders
* Coordinate the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new processes or jobs into the business as usual environment
* Be responsible for coordinating implementation activities, providing effective team leadership, including information flow to and from operations during project work
* Monitor the effectiveness of installations and ensures that appropriate recommendations for change are made
* Work with project manager to establish end-to-end project plan and approach
Anforderung:
* Experience of transitioning complex IT projects with personal accountability
* Excellent interpersonal, communication, and organizational skills
* Very good understanding of the customer strategy, services and business processes
* Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
* Knowledge of service transition methodology, tools and templates
* Excellent written and verbal communication skills must be able to communicate fluently in English and German, both verbally and in writing
* Demonstrates commitment to IT methodologies, processes and standards for transition planning and support
Beginn: 01.09.2019
Dauer: 31.12.2019
Branche: Chemie & Pharma