Description
Client is currently implementing a large number of Digital Solutions across End User Experience for Meeting Rooms, Parking Services, Catering Services, Office Move Services, IoT and Video Security Services, and other Digital Solutions which are being released for Real Estate and Facilities Management function which support end users (e.g. employees, contractors, vendors, suppliers, etc.) across 70+ countries. We are identifying a Service Operations Lead who is able to design and implement how each project will become operational following the client’s service management framework which is based on ITIL guidelines.Skills: ITIL certified with good knowledge in Service Transition, Service Operations and Service Management lifecycle, Agile work experience.
Knowledgeable in latest technologies like IoT, Blockchain, Digital Experience, etc.
Preferred: Worked past in Shell as OLM or Support Lead and is aware of the support processes and controls is preferred
Requirements :
• Participate in the various experience teams to identify the need for operational involvement and upcoming operational requirements
• Eyes and ears for the ITSO Lead OLM and SOM Manager – channel progress and challenges
• Advise the experience teams on supportability considerations at various stages of the lifecycle (Discovery, PoC, Pilot, Roll-Out)
• Provide consultative inputs (e.g. non-functional requirements) and outputs (e.g. RFP scorings) as part of the sprints
• Contribute to the success of the experience teams in the broadest sense of the word – this includes PBIs of any nature (strategy, design, transition, operations) depending on the priority at the time – no silo mindset.
• Work across the various experience teams to identify trends and commonalities that have a bearing on ongoing support needs in the future / going forward.